BPO & Call Center in Lahore, Pakistan · Serving U.S. Businesses

Build better teams. Deliver better customer experiences. Scale with control.

Dedicated teams across sales, customer experience, back-office operations, finance and digital growth—managed with QA, reporting and measurable performance.

Skilled ProfessionalsStructured OperationsMeasurable PerformanceLong-Term Partnerships
People. Process. Performance. Global delivery from Lahore with U.S.-focused scheduling available.
Customer support and calling team working in a modern office
Invensis SolutionsReal people. Real operations. Measurable results.
Client sales & revenue supported
Conversion rate
Upwork agency earnings
Upwork hours delivered
Upwork jobs completed
The Invensis Operating System

An extension of your operation—not a disconnected vendor.

More execution capacity without giving up control, quality or accountability.
01 · PEOPLE

Talent selected for the work.

Professionals aligned to the role, campaign, customer profile and systems they will support.

02 · PROCESS

Structure from day one.

Onboarding, training, QA, management and reporting designed into the engagement.

03 · PERFORMANCE

Outcomes made visible.

Delivery reviewed against activity, quality and business outcomes—not simply seat time.

Client Trust

Trusted by businesses across multiple industries.

View our Upwork profile ↗
Industry Experience

Experience across the markets we serve.

Practical familiarity built through live campaigns and client operations.

Healthcare
Real Estate
Insurance
Home Services
HVAC
Solar & Energy
Logistics & Transportation
IT & Cybersecurity
Financial Services
Hospitality
Professional Services
Digital & Marketing Agencies
Performance You Can Measure

Results, not headcount.

We track the commercial and operational KPIs that matter to the engagement.

Commercial impact0Client sales & revenue supported
Conversion performance0Conversion rate
Delivery depth0Upwork hours delivered
Marketplace history0Upwork jobs completed
Managed around your KPIs

Appointments, qualified conversations, response times, customer outcomes, QA scores, retention or other agreed measures.

Why Invensis Solutions

Operating discipline behind every seat.

Dedicated teams. Visible management. Continuous QA.

01

Dedicated Teams

People trained around your business, not rotated across unrelated campaigns.

02

Structured Management

Clear oversight, reporting and accountability from launch onward.

03

Quality Assurance

Calls, workflows and delivery quality reviewed continuously.

04

Flexible Scaling

Expand or reshape capacity as volume and requirements change.

05

Technology Integration

Work inside the CRM, communication and reporting systems you already use.

06

Performance Culture

Measure outcomes and quality—not simply hours worked.

Your Systems. Our Team.

Your workflow. More capacity.

We do not position software access as an “official partnership.” Our teams work inside the platforms your business already uses.

SalesforceHubSpotGoHighLevelZoho CRMMonday.comFive9ViciDialMicrosoft TeamsServiceTitan
How We Work

From operating requirement to accountable delivery.

Five steps from scope to scale.

01DiscoveryObjectives, workflows, target market, KPIs and operational requirements.
02Talent SelectionProfessionals selected around the campaign, skills and customer profile.
03Training & IntegrationProduct, process, CRM, scripts, QA standards and expectations.
04LaunchOperations begin with reporting and management structures already in place.
05Optimize & ScaleReview performance, coach the team and expand capacity when justified.
Case Studies

Proof built around outcomes.

Selected engagements across customer operations, B2B growth, recruitment and commercial prospecting.

0Client revenue supported
0Conversion rate
15–45/dayAppointments in a U.S. home-services campaign
0Upwork hours delivered
Home Services / HVACOperations
15–45appointments / day
~$80Kclient revenue supported / day
$100K+contract value
2+ yrscampaign duration

Customer service, booking and dispatch support.

Outcome: a long-running U.S. home-services campaign supporting 15–45 appointments per day alongside confirmations, customer communication and technician scheduling.

SolutionCustomer support + dispatch
CoverageU.S. business hours
KPIScheduling & customer outcomes
IT & CybersecurityB2B Growth
6–15appointments / day
~$10Kclient revenue supported / day
$50K+contract value

Appointment development with logistics decision-makers.

Outcome: 6–15 appointments per day while opening decision-maker conversations around IT, AI and cybersecurity risk.

SolutionB2B appointment setting
AudienceLogistics leaders
KPIQualified conversations
HealthcareRecruitment
2–4qualified appointments / day
$50K+contract value

Specialist physician outreach.

Outcome: 2–4 qualified appointments per day with passive OBGYN candidates for a U.S. hospital role, followed by recruiter handoff.

SolutionTargeted outreach
MarketUnited States
KPIQualified candidate interest
Solar & EnergyProspecting
2–3appointments / day
$30K+contract value

Commercial lead generation and outreach.

Outcome: 2–3 appointments per day across hospitality and agricultural prospects, with follow-up structured around commercial solar and EV decision-maker interest.

SolutionLead generation + calling
MarketCommercial
KPIQualified opportunities
Client Proof

Marketplace history backed by completed work.

Our public Upwork agency record adds a clear layer of accountability to the work we deliver. We show verified marketplace metrics and published client feedback without inflating claims.

0Agency earnings
0Hours delivered
0Jobs completed
“Very professional and dedicated to their work… I would love to work with them again.”
Jacob HillmanUnited States · Telemarketing & cold calling client feedback currently published on Invensis Solutions
Invensis Solutions Lahore delivery center
Lahore Delivery Center

Real people. Structured operations. Accountable performance.

Our Lahore delivery center supports international clients through trained professionals, management oversight and schedules aligned to the markets we serve. The value proposition is not “cheap labor.” It is quality, talent, management, performance and scalable execution.

U.S.-focused schedule coverageCampaign-specific trainingManagement & QA oversightScalable delivery capacity
Inside Invensis

A real operation behind the brand.

The strongest proof of an outsourcing partner is not a stock image or a promise. It is the people, operating environment and management discipline behind the work.

Invensis Solutions team working across the delivery floor
Delivery FloorTeams working across client operations.
Invensis Solutions team
The TeamReal people behind client delivery.
Invensis Solutions team culture
People & CultureA team environment built around growth and performance.
Engagement Models

Build the operating model that fits your requirement.

Pricing is customized around team size, scope, experience, technology, management requirements, coverage and hours. We do not publish one-size-fits-all rates.

01

Dedicated Professional

One focused professional embedded into a defined function or workflow.

02

Dedicated Team

Multiple specialists working as an extension of your internal operation.

03

Managed Campaign

A structured campaign with defined processes, management and reporting.

04

Scalable Offshore Department

A broader outsourced function designed to expand with your operating needs.

Buyer FAQ

Questions serious buyers ask before outsourcing.

Straightforward answers without unnecessary sales language.

How quickly can Invensis deploy a team?

Deployment depends on the role, team size, systems, training requirements and whether talent is assigned from an available pool or recruited for the engagement. After discovery, we provide a practical launch plan rather than promising an unrealistic universal timeline.

Can we start with one professional and scale later?

Yes. Engagements can begin with a dedicated professional or smaller team and expand as the workflow, volume and performance requirements grow.

Can your team work U.S. business hours?

Yes. Invensis supports U.S.-focused operations and can structure schedules around client business hours and customer availability.

What should U.S. companies look for in a top call center in Pakistan?

Look beyond low hourly rates. Strong providers should show structured hiring, role-specific training, quality assurance, management visibility, U.S.-hour coverage, measurable reporting and transparent client results. Invensis Solutions operates from Lahore, Punjab and is built around those operating controls.

Can your staff work inside our CRM and systems?

Yes, subject to required access, onboarding and security controls. The objective is to integrate with your operating environment rather than force a separate workflow.

How do you train and monitor quality?

Training is built around the client's brand, process, systems, scripts and success criteria. Quality management can include call review, coaching, workflow checks, performance tracking and management oversight appropriate to the engagement.

Can we interview professionals before deployment?

Where the engagement model calls for dedicated staffing, candidate or team interviews can be incorporated into the selection process.

How is pricing determined?

Pricing is customized based on scope, team size, seniority, coverage hours, management requirements, technology and complexity. We do not publish generic hourly rates on the website.

Do you support both inbound and outbound operations?

Yes. Our service architecture covers outbound sales and lead-generation work as well as inbound customer support, scheduling and operational workflows.

Ready to Build?

Ready to build a team that performs like your own?

Tell us where your operation needs more capacity, stronger performance or better customer engagement. We'll help design the right delivery model.